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Archive for September 19th, 2013

What Makes Great Customer Service?

Furniture store reviews

We live in an era where shoppers can compare prices of a business’s competitors on their mobile device while they’re right there in the store. If the employees don’t know how to give great customer service, then they’ll inevitably lose them.

Forbes lists six reasons for giving great customer service. According to the premier business publication, companies with great customer service have their sales increase, competition is hurt, customers repeat business, customers buy more, and higher margins are achieved.

According to Business Case Studies LLP, a bank that was providing great customer service was able to lower its marketing and promotional costs, because they were able to retain more clients. They write, “It

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