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Archive for November 11th, 2015

$40 Billion in Losses Every Year Due to Botched Customer Service Opportunities

Answering service companies

The solution to consistently positive customer service may be more within reach than many businesses think; to put it simply, customers consistently report that they want to talk to a live person when they make a business phone call. About 80% of customers say that they would prefer to have a phone conversation rather than attempt to navigate a computerized phone system by themselves.

Studies also show that about 80% of customers would rather end a business call than leave a message in a voicemail box. Younger shoppers may be more accustomed to digital phone systems, but older Americans remember a time before pressing “0” to speak to an operator became the norm. Before the advent of computerized phone systems, customers could speak directly to a live telephone representative who would pers

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How Plastic Injection Molding Manufacturers Are Helping Surgeons

Plastic injection molding company

Plastic injection molding manufacturers are able to bring their clients consistent products that are used in a variety of industries from pharmaceutical applications to food storage. In total, plastic injection molding manufacturers contribute to a multi-billion dollar industry; plastics manufacturers shipped nearly $373 billion in goods in 2012. As of 2013, the injection molding and extrusion process is responsible for about half of all plastic transaction volume; this is more than resin/compounding, thermoforming, and machinery’s yield combined. There are

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