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Archive for January 11th, 2016

How to Increase Your Business’ Customer Service Experience

Medical answering service

The business world is evolving at a rapid rate; with so many businesses offering similar products and services, companies must do whatever it takes to put themselves ahead of the pack in order to survive. A business transaction is not a one-and-done kind of deal, it is a working relationship with customers — many businesses fail to acknowledge this when it comes to customer service. Up to 79% of consumers prefer to directly interact with a company via phone, yet 80% of these people will hang up on a business if they hear a voicemail. Since most U.S. consumers have their mobile device within reach 24/7, that same availability is expected from many businesses.

The Secret to Effective Customer Service

It is estimated that American brands are losing $41 billion in busine

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