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Archive for October 29th, 2017

Customer Service When to Outsource

Call center outsourcing companies

Has your customer service department ever mishandled a call?

Placed someone on hold for twenty or thirty minutes?

Dealt with a customer without a pleasant voice? Or helpful personality?

More research is showing that a quick method of losing a customer is to give customer service that is not entirely helpful. The agent may be impatient or the customer may be rerouted through multiple agents or corralled into long wait periods, long enough to where the customer then hangs up, so impatient and frustrated with the period of time not speaking with an agent.

Many statistics are out there about experiences with customer service. Three for you:

  • 86% of customers would pay 25% more for a better customer service.
  • 44% of U.S. customers have taken business elsewhere d

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3 Ways to Improve Your HR Department to Increase Employee Relations

Compensation management systems

Does your company use HR platforms to offer the best benefits and programs to its employees? If various HR technology platforms haven?t been a priority at your company before, it?s time to look into these further. One of the keys to keeping happy and satisfied employees is by making sure your HR department is top notch. The better your HR department is at handling employee relations, the more comfortable your employees will be at work. However, an HR department can only do so much without a variety of HR software options to provide benefits and information in a simple and functional way.

Interested in learning more about how an HR department can increase employee relations within a company? Keep reading for more information abou

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Joe says Hi

Welcome to Kameleon Media, the home of Joe Kameleon. You can expect the best news and media from Joe. He will bring you news, weather and financial market info. Stop back everyday (Joe misses you when you aren't here)

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