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Archive for June 29th, 2019

What You Need to Know About Small Business Invoice Factoring

The United States has a significant number of small businesses. Recent figures indicate that there are almost 28 million small businesses currently operating within this country. At some point, a certain percentage of these small businesses may experience a temporary cash-flow issue. In order to address this situation, a business may choose to utilize invoice factoring services to cover their outstanding invoices.

A Basic Definition of Invoice Factoring

Basically, invoice factoring is a form of accounts receivable financing. When a business has outstanding invoices that will be paid within 90 days, an invoice factoring company would provide the cash necessary to cover a percentage of these. A business’ credit does make a difference in whether or not these loans will be approved and for what amount.

How Invoice Factoring Services Work

When small businesses experience invoice payment gaps, a factoring company can assist them with immediate upfront payments.

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How to Find the Right Business Answering Service

It’s important for customers to know that your company will always be there for them. However, it’s impossible to sit by your phones around the clock. Considering that, you might be thinking about purchasing answering services for your business. It makes sense to want to find an answering service your company will be satisfied with. Here are five things to look for in a business answering service.

  1. Excellent Customer Service

    It’s difficult for a business to succeed without offering excellent customer service. Therefore, it’s a good idea to find an answering service that doesn’t rely exclusively on scripts. Heavily scripted calls eliminate two essential components of quality customer service which are empathy and emotion. Also, it’s easy for most people to tell when someone on the other line is reading off a script. Instead, it’s best to find a professional answering service that utilizes empathy to make customers feel cared for.
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