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Category: Inbound sales calls

Encouraging More Engagement can Increase Phone Sales

Customer call centers are great at reaching out to inactive customers and seeing if they would like to be customers again. It can cost companies 25% more to recruit and bring in a new customer versus keeping an existing customer. One way this is done with a marketing call center that places outbound sales calls to these customers. Customers will purchase when they feel that they are valued with about 70% of customers buying experiences being based on nothing more than how they feel they were treated as a customer and whether they were valued or not. That is why it’s important for a customer service call center or an inbound sales call center to focus on superior customer service. Use these tips to help your customer call center employees actively engage with customers while on the phone.

Personalization

Scripts are important for guiding your customer call center representatives

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